FAQ's

How can we help you?

Service & IP Addresses

Yes, if you purchase Static VPN IP service, you will get your own public IP address which is reserved only for you till you decide to cancel the service or change the IP address to another one.

Yes, we always offer only real public (external) IP addresses. So if you connect your device to the VPN, the device gets real public IP address and becomes reachable for anyone on the Internet under the same public IP address.

Yes, you can buy multiple IP addresses from different locations as you like.

Free Trial

We offer 2-day Free Trial for testing purposes. If you want to test Static VPN IP service, see following steps:

  • Sign up for 2-day Free Trial first.
  • Set up VPN connection on your device using our configuration guides.
  • Connect to any of available VPN servers in order to get public IP address from chosen location and do required testing.

2-day Free Trial is only for testing purposes and needs to be limited:

  • Duration of Free Trial period is limited to 2 days.
  • Connection time is limited to 5 minutes per connection.
  • Free Trial uses only Trial IP addresses. Free Trial IP address is public, but it may change after few VPN re-connections.

The Free Trial uses real public IP addresses, but it is not Static IP address. The Free Trial lets you test all available IP locations and that is why it needs to use Trial IP addresses. It means that the IP address may be changed during the Free Trial period after few re-connections and especially if you test different VPN servers because each VPN server use different IP address range.

Once you purchase full Static VPN IP service, you will get the same IP address from the chosen location every time you connect - public static IP address.

Pricing & Subscription

You can find our current price list on pricing page.

We offer 2 different kinds of payment methods:

  • Subscription / Recurring payments
  • Pay-as-you-go payments

Subscription manages monthly recurring payments automatically. Once the subscription is active for some product, the payments are charged automatically from your payment account every month till you decide to cancel the subscription. This payment system keeps your service active and avoids losing of your static IP address.

Pay-as-you-go payments needs to be managed manually. For instance, you paid for 1 month of static IP and you want to continue with the service. So you need to purchase next period of the service before the current service expires in order to keep your Static IP unchanged.

Configuration

If you already have an Static VPN IP account with active service, then please follow our VPN configuration guides.

If you need any further assistance with configuration or if you can't find your device in configuration guides, please feel free to contact us.

Simple, you need to connect your device to any of our VPN servers in order to get real public IP address. Then anyone will be able to access the device under the public IP address which has been assigned to the device.

Here are the steps how to connect to the VPN:

  • Sign up for 2-day Free Trial first.
  • Set up VPN connection on your device using our configuration guides.
  • Connect to any of available VPN servers in order to get public IP address from chosen location and do required testing.

Troubleshooting

The problem could be caused by many factors.

Please check the status of the service and its login details on your account first.

If you are still not able to connect even the service is active and you use correct login details, here are the common steps to fix the issue:

  • Reboot your computer
  • Reboot your router/modem/wireless device (install the latest firmware)
  • In case it would not help, try to connect via alternative VPN protocols like L2TP or SSTP.

If it still doesn't work, please contact us.